ABOUT THE APP
What is Monumental Sports Network?

Monumental Sports Network is a first-of-its-kind proxy to a regional sports network for digital, mobile and OTT platforms in the Washington, D.C., Maryland, and Virginia regions. Monumental Sports Network brings you live games from the Washington Mystics (WNBA), AFL, and more, while also providing behind-the-scenes access to the Washington Capitals (NHL) and Washington Wizards (NBA).

The Sports Network presents all-access original programming that brings viewers inside locker rooms, on the road and at home with their favorite hockey and basketball stars and coaches. Watch pre-game scouting reports, post-game analysis, one-on-one player interviews and fascinating features from our Emmy Award-winning productions team. For the die-hard and casual sports fans alike, in and outside the nation's capital, Monumental Sports Network brings quality sports and entertainment programming directly to your televisions, tablets and mobile devices. 

Monumental Sports & Entertainment, based in Washington, D.C., owns and operates the Washington Capitals, Wizards, Mystics, Capital One Arena, EagleBank Arena and Kettler Capitals Iceplex.

Here's what you get on Monumental Sports Network:

• Washington Capitals, Wizards and Mystics Exclusive Videos and Original Programming

• Live Washington Mystics Broadcasts

• Live Washington Valor (AFL) Broadcasts

• Live Hershey Bears (AHL) and South Carolina Stingrays (ECHL) Broadcasts

• Washington Capitals, Wizards and Mystics News, Blogs, Shows, Radio Series and Games

• Washington Capitals, Wizards and Mystics Shoulder Programming 

• Washington Capitals, Wizards and Mystics Tickets and Merchandising

• Capital One Arena, EagleBank Arena, and Kettler Capitals Iceplex Events, Concerts, Schedules and Tickets

• Live games from the Washington Capitals and Washington Wizards are not included on Monumental Sports Network.

Affiliate Websites: Press Box Online, PressBox D.C., Glenn Clark Radio and On Tap Online

What do I get by downloading the Monumental Sports Network App?

• Live games and original content from your favorite DMV sports teams via one of our original video series, blogs, and news articles

• Information on events available to the public hosted by both Monumental Sports Network as well as associated teams

• Access to the Team Shop

What do I gain by becoming a subscriber to Monumental Sports Network?

• As a subscriber you will have access to:

• Over 250 live games including home and away Washington Valor, Washington Mystics, DC United, Hershey Bears, South Carolina Stingrays, Washington Kastles, WCAC High School basketball games, and more!

• Exclusive behind-the-scenes access and programming on the Washington Capitals and Wizards, as well as all of the other partner teams

• Exclusive merchandise only available to subscribers as well as periodic discounts in the Team Shop

• Private VIP events and experiences with the Capitals, Wizards, Mystics, Valor as well as other partner teams

How often can I expect new content?

You can expect live games and/or exclusive programming daily! 

What teams will I have access to with the Monumental Sports Network App?

Teams offering live game content denoted by (*)

• Washington Capitals

• Washington Wizards

• Washington Mystics (WNBA)*

• Washington Valor (AFL)*
•  Hershey Bears (AHL) (*)
•  DC Brawlers (National Pro Grid League) (*)
•  Select United Social Sports games and matches (*)

TECHNICAL
How do I enable/disable push notifications?

Open the app > Main Menu (top left) > Settings > Slide the "Push Notifications" so it is no longer green.

On what platforms can I use the Monumental Sports Network App?

• iOS

• Windows

• Android

• Apple TV

• Chromecast

• Roku

• Amazon Fire TV
• Xbox

• Web optimized for desktop, mobile, and tablet experiences

Why can I not view specific content in specific areas?

Some live game rights only permit users to watch a broadcast within a geo-fenced area consisting of a 150-mile radius from the event’s location. 

How do I view Monumental Sports Network content on my Apple TV?

In the app store on your Apple TV, download the "Monumental Sports Network" application.  Submit your login information upon downloading and start watching! 

How do I view Monumental Sports Network content on my Android enabled device?

In the Google Play store on your Android enabled device download the "Monumental Sports Network" application. Create or enter your login information upon downloading and start watching! 

How do I view Monumental Sports Network content on my Roku device?

In the Roku Channel Store, download the "Monumental Sports Network" application. Create or enter your login information upon downloading and start watching!

How do I view Monumental Sports Network content on my Amazon Fire?

In the Amazon Fire app store, download the "Monumental Sports Network" application.  Create or enter your login information upon downloading and start watching!

How do I view Monumental Sports Network content on my Xbox?
To watch Monumental Sports Network on your television via your Xbox, you must first download our free app, available via the Xbox App Store. You can start streaming without an account, you can click “Skip". You can also create login for your account by clicking “Sign Up" and access your account on all your connected devices. The Monumental Sports Networks Xbox One app currently doesn’t support in-app subscriptions. To access Subscriber's Only content on Xbox One, your Monumental Sports Network account has to have a valid subscription purchased on a different device.

Can I view videos without an internet connection?

No. Either a Wi-Fi connection or wireless signal from your mobile provider is required to access content from the application.

Will my settings and preferences transfer when I move between different devices (mobile, tablet, PC)?

Yes, your predefined settings and preferences will transfer from device to device. Watch lists, reading lists, favorites, and your queue also transfer to make your experience as seamless and as enjoyable as possible.

MANAGE MY ACCOUNT

How do I become a subscriber to the Monumental Sports Network?

Visit Monumental Sports Network website on your computer or mobile device and subscribe.

How can I change the username/email/password associated with my subscription account?

You can change the email/username/password associated with your account from the "My Account" section on our website. You can reach this page via the menu that appears when you hover over your username in the upper right corner of the website.

What is the cancellation policy for Monumental Sports Network subscriptions?

If a user cancels a subscription, the user is able to access subscription content until the last day of the subscribed period. The cancellation ensures that the user’s subscription does not auto-renew beyond the entitlement period. 

What do I do if I forget my account password?

On the "Sign in" page of the app, click "Forgot your Password?" and follow the on-screen steps to correct this issue.

How do I unsubscribe from Monumental Sports Network?
If a user wishes to unsubscribe from Monumental Sports Network, the user is able to cancel their subscription by viewing the settings page on their user account, located in the drop down menu underneath the red login button. Once on the settings page, the user can click the 'cancel subscription' button and then confirm cancellation by clicking "cancel my subscription' in the following prompt. The user should then expect to receive a formal cancellation email shortly. 

BILLING
How does Amazon Fire/Apple/Roku/Xbox/Android Payment billing work with the Monumental Sports Network subscription bundle?

Roku and Amazon Fire allow you to enroll as a subscriber within the app.  Billing will then be done through your Roku or Amazon account respectively.  If you are using the Monumental Sports Network app on your Apple TV or Xbox, you will be prompted to become a subscriber by logging on Monumental Sports Network website on your computer or mobile device.  After subscribing there, you will have subscriber access on your Apple TV or Xbox.

What payment methods do you accept?

All major credit cards will be accepted at payment.

Can I switch from a monthly payment plant to a yearly one? Or the opposite?

Users will be able to upgrade from a Monthly plan to an Annual plan. Users cannot change from an annual plan to monthly plan during the subscribed period.

SUBSCRIPTION BUNDLE
How can I be notified of upcoming events or merchandise offerings?

Become a Monumental Sports Network Subscriber!  By becoming a subscriber, you will be notified of all exclusive events and merchandise deals in advance via regular emails that you can opt in to our out of at your convenience. 

If I am not a season ticket member, can I still be a subscriber?

Yes! Anyone can be a subscriber. However, heading into the 2017–18 Capitals and Wizards regular seasons, season ticket members will automatically receive subscriber access. 

How do I become a season ticket member?

For Wizards DC 12 Club membership, click here.
For Capitals Club Red 365 membership, click here.
For Mystics Club 52 membership, click here.
For Valor Gridiron 365 membership, click here. 

Do I get a discount on single game tickets?

Subscribers will have exclusive access to team events, behind-the-scenes access and up-to-date notifications of ticket availability and available discounts whether they are public discounts or subscriber-specific discounts.